What fantastic customer service!
When my John Packer Mini Tuba arrived, I realised I had made a huge error in underestimating its size and weight 😱. Sadly there was no way I could carry it upstairs to my practice room or would be able to transport it to band practice. I realised I was going to have to return it 😔
I spoke to Charlie, who was incredibly kind and helpful ( and very un-judgy!) and he arranged for a courier to come and collect it the next day. A full refund ( minus the delivery and return fee, naturally) arrived in my bank account a couple of days later.
I can highly recommend their service, thank you ☺️