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Delivery information

Delivery methods

We despatch orders quickly and efficiently. Orders processed before 1pm are very often despatched on the same day (subject to payment terms and stock availability). Orders placed after our couriers have collected will usually be shipped the following day. We use a variety of couriers and shipping methods to ensure that orders are shipped and delivered quickly and safely. We can call upon a number of additional couriers during busy periods, and also operate a private specialist service for acoustic and digital piano deliveries.

Click & Collect

It is possible to collect your order from our showroom at:

Chamberlain Music
70 Weyhill
Haslemere
Surrey
GU27 1HN

Collections can be made Monday to Saturday, 9:00am –5:30pm. You can collect from the rear of our showroom where there is ample car-parking available.

Select ‘Click & Collect’ as the delivery method when you reach the checkout page. Your order will be processed quickly, and we will inform you by email when it is ready for collection (usually within 24 hours, subject to stock availability). Please bring a copy of your order confirmation with you when collecting.

Covid 19

During these times we continue to work hard to ensure that orders are processed quicker than ever. Orders can be collected within our office hours of Monday to Saturday, 9:00am – 5:30pm. Please arrange collection by calling us on 01428 658806 or by email to sales@chamberlainmusic.com. You can collect from the rear of our showroom where there is ample car-parking available. Ring the doorbell and we will bring your order outside for you to take away. Strict safety measures are adhered to and social distancing is observed at all time.

Delivery charges

Our carriage charges are normally calculated according to basket contents as follows:

UK mainland

Most instruments, accessories, & books £3.50
Free over £50
Large items
(Storage trolleys, music stand trolleys, tubas, baritone saxophones, portable digital pianos, drum kits, gamelan packs, samba packs, individual steel pans, timpani, tubular bells, vibraphones, orchestral xylophones, cellos, tech bundles )
£17.50 for first item
£12.50 for each subsequent item
Extra large items
(Double basses, steel pan packs, bass steel pans)
£35 for first item
£25 for each subsequent item
Digital pianos
(Most upright style models)
£35 for boxed delivery to schools (requires self-assembly)

£59 for boxed delivery anywhere else (requires self-assembly)

£149 for GOLD delivery (includes assembly, positioning, and disposal of packaging)
Large digital pianos
(Grand piano style cabinets and selected larger models)
£49 for boxed delivery to schools (requires self-assembly)

£75 for boxed delivery anywhere else (requires self-assembly)

£149 for GOLD delivery (includes assembly, positioning, and disposal of packaging)
Acoustic pianos Free ground floor delivery
Call us for more complicated deliveries

Northern Ireland & Channel Islands

Books £3.50
Channel Islands: £7.50
Most instruments & accessories Calculated at checkout
Large items £35 per order
Extra large items £49 per order
Digital pianos £59 for boxed delivery to schools (requires self-assembly)

£75 for boxed delivery anywhere else (requires self-assembly)
Large digital pianos £99 for boxed delivery to schools (requires self-assembly)

£129 for boxed delivery anywhere else (requires self-assembly)
Acoustic pianos Call us for a quote

Europe

Books & sheet music 10% of basket total
min £10
Most instruments & accessories 12.5% of basket total
min £25
Large items £75 for first item
£50 for each subsequent item
Extra large items £99 for first item
£75 for each subsequent item
Digital and acoustic pianos Call us for a quote

Rest of World

Books & sheet music 15% of basket total
min £15
Most instruments & accessories 12.5% of basket total
min £35
Large items, Extra large items, Digital and acoustic pianos Call us for a quote

If your basket contains items from more than one of these categories, you will be charged a blended rate (usually equivalent to the highest individual carriage charge). Some extremely large and built-to-order products are shipped direct from the manufacturer and are subject to further surcharges (see individual product pages for more information).

Orders paid before 3pm are normally despatched the same day subject to availability. If you need something in a hurry, we can normally organise next day delivery on products we have in stock. Call us for a quote.

Couriers are contracted to deliver to doorsteps and should not be expected to carry things into your home. When heavy items are delivered on a pallet, it should be noted that we cannot easily transport these up steps or kerbs. If you think this might be an inconvenient means of delivery, please inform us at the time of placing your order and we will try to make other arrangements.

If you have any questions send us an email at sales@chamberlainmusic.com or give us a ring on 01428 658806.