A few days after your order ships we'll email you a link to leave a review. When your feedback is published it will carry a Customer verified badge, so others know it came from a real order with us.
We only ever edit a review to remove profanity, spam, or personal details - otherwise it's published exactly as written, good or bad. We won’t ever remove or edit critical ones.
You don't need to have bought a product from us to review it - if you know the product, we want you to let other shoppers know what you honestly think, using the form on the product page. These are moderated in the same way, but won't carry our Customer verified badge.
Yes. The Haslemere showroom has a wide selection of new and pre-owned acoustic, digital and hybrid pianos. Visits should be booked in advance.
Chamberlain Music is part of the Frederick Hyde group, whose brands include Percussion Plus, Octopus, Recorder Workshop, Tom & Will, Musisca and MMX.
Chamberlain Music was formed in 1990 and has supplied schools, colleges, teachers, Music Hubs and musicians for more than three decades.
We are primarily a warehouse-based online, telephone and education supplier rather than a walk-in retail shop. Visits for pianos, teachers and procurement teams are available by appointment.
We supply musical instruments, sheet music, classroom resources, music technology, studio and live sound equipment, furniture, storage, staging and specialist piano products. The range serves individuals as well as education customers.
The Teacher Hub provides music education articles, practical guides, buying advice, recommendations, interviews and downloadable resources for teachers and educators.
Chamberlain Music is based at Corporate House, Kings Road Industrial Estate, Haslemere, Surrey GU27 2QH, with offices, warehouse facilities, workshops and a piano showroom.
We supply individual musicians, schools, colleges, universities, Music Hubs, choirs, orchestras, teachers, libraries, distributors, retailers and international schools.
Frederick Hyde Limited is the legal company behind Chamberlain Music and Frederick Hyde Music Distribution. Chamberlain Music is its customer-facing musical instrument and education retail business.
Contact, showroom & advice
General phone lines are open Monday to Friday. The piano showroom is open Mon-Fri 9am - 5:30pm and Saturday 10am-5:30pm. Standard courier deliveries are normally Monday to Friday.
No. The warehouse is an operational distribution facility and is not open for general browsing. The team can arrange an appropriate appointment or demonstration where available.
Yes. They are useful for access checks, compatibility questions, repairs, faults and part exchange enquiries. Keep attachments clear and include the product model and order number where relevant.
Chamberlain Music is warehouse based and is not open for general walk-in retail. Teachers and school procurement staff can arrange a visit, and the Chamberlain Pianos showroom is available by appointment.
Yes. Tell us the instrument or equipment category and the advice you need. We will direct you to a member of the team with relevant product or education experience.
We are warehouse based and do not operate a general walk-in retail shop. Teachers and school procurement officers are welcome by appointment, and piano visits should also be booked in advance.
Parking is available for pre-arranged visits to the Haslemere premises.
Remote consultations can be arranged for suitable education, music technology and larger project enquiries. Contact the team to agree the platform, attendees and topics.
Yes. We supply music, instruments, stands, storage, audio and other equipment to ensembles and organisations as well as schools and individual musicians.
Call 01428 658806, email sales@chamberlainmusic.com or use the contact form. Written correspondence can be sent to Corporate House, Kings Road Industrial Estate, Haslemere, Surrey GU27 2QH.
Call, email or use webchat with the product type, budget, player level and intended use. Our team can compare options and help schools plan complete equipment lists.
Contact us with the names of the visitors, the products or project you want to discuss and some suitable dates. We will confirm the appointment and location.
Use the piano appointment link on the website, email pianos@chamberlainmusic.com or contact the piano team. Tell us which instruments or models you would like to try.
We aim to respond as quickly as possible during working hours. Complex sourcing, technical and project questions can take longer while we obtain accurate information.
Check your junk folder and allow for weekends or busy periods. If the enquiry is urgent, call 01428 658806 and quote any order, invoice or case number.
No. Webchat is intended to connect customers with the Chamberlain Music team when staff are available. If nobody is online, leave a message or contact us by email or telephone.
Tell us who will use the product, their experience, the intended setting, required features, budget and deadline. Existing equipment details help us check compatibility.
Phone lines are open Monday to Friday, 9:00am to 5:30pm, excluding public holidays and any published seasonal closures.
Chamberlain Music is based at Corporate House, Kings Road Industrial Estate, Haslemere, Surrey GU27 2QH. The business operates primarily online and from its warehouse.
Accounts & Advantage
Earning Advantage points
Yes. Points are calculated from the qualifying product prices including VAT, so the customer-facing amount paid for eligible goods is used rather than the ex-VAT value.
Yes, where the remaining products are eligible. Points are calculated on the qualifying product value actually paid after the voucher or discount, including VAT and excluding delivery.
The Advantage scheme is currently for online orders only. Contact a member of our team for more information.
Guest orders may not automatically receive or link Advantage points. Sign in before checkout so the order is connected to the correct rewards account.
Any expiry rule will be shown when the voucher is rewarded. Keep your account active and use issued vouchers before their displayed expiry dates.
No. Delivery, carriage and other shipping charges do not earn points. Points apply only to the qualifying product value.
Points are based on the qualifying product amount actually paid after vouchers, discounts and other reductions, including VAT but excluding delivery charges.
Most qualifying products earn points, but some products, services, charges or special arrangements may be excluded. The product page, basket or account will show the points available where applicable.
Standard points apply to the other qualifying products. The double or triple multiplier applies only to the qualifying product lines included in the offer, not to delivery or the whole basket.
The standard earning rate is one point for every £1 spent on qualifying products. You must use the account linked to Advantage so the order and points can be recorded correctly.
Eligible products are identified on the website during the promotion. Check the product page and basket, as bonus points apply only to the advertised products and offer period.
One point is worth 1p in reward value. This means 100 points are worth £1 and 500 points are worth £5. Points are not available to be spent. Points are converted into Advantage vouchers at £5 intervals.
A double points product earns twice the normal number of points during the advertised offer. For example, a qualifying £100 product including VAT would normally earn 100 points and would earn 200 points during a double points offer.
A triple points product earns three times the normal number of points during the advertised offer. For example, a qualifying £100 product including VAT would earn 300 points while the triple points promotion applies.
Points awarded for cancelled orders will, in most cases, not be converted from pending points to real Advantage points or voucher. These will subsequently be removed from your account. When an order is subsequently returned after the pending points have been converted into real Advantage points or vouchers, these may still be adjusted.
Points appear after the eligible order has been accepted and processed. They will remain pending until the order reaches the required stage, so they will not be available immediately after checkout.
Sign in and open the Chamberlain Advantage area of your account. It shows your current points balance, available reward vouchers and relevant account activity.
Online account
Guest orders do not earn Advantage points. Please sign in to your online account and opt in to Advantage for the ability to earn points on orders.
UK schools, colleges and universities can use Pay on Account. Businesses, resellers and other organisations should contact us so we can direct the enquiry to Chamberlain Music or Frederick Hyde Music Distribution as appropriate.
Yes. Orders placed through the same customer account should appear in the account area. Contact us if an older telephone, email or guest order is missing.
Your account provides access to order information, however we do not currently have a download invoice feature. Please contact us to request an invoice.
No. You can normally check out as a guest, but you need an online account to use the full Chamberlain Advantage service, keep a wishlist, track points and access reward vouchers.
Sign in and open the address section of your account. You can add, edit or remove saved addresses there. Changing an account address will not necessarily change an order that has already been placed.
Use the unsubscribe link in any marketing email or update the preference in your account where available. Service messages about orders, points or reward vouchers may still be sent where necessary.
Contact us from the email address registered to the account. We can remove or restrict the online account while retaining records that must be kept for legal, tax, warranty or fraud-prevention purposes.
Select Opt in or Sign in, enter your email address, and follow the on-screen verification. The verification process simply sends a code to your email so there is no need to use or remember a password. Use the email address you want connected to your orders, wishlist, Advantage points and reward vouchers.
Sign in and open your profile details. Contact us if you need to change the main email address linked to Advantage, as your points and vouchers must remain attached to the correct account.
An account brings your orders, saved addresses, wishlist, Advantage points and vouchers together in one place.
Use the email address you normally use for Chamberlain Music orders. Your points, vouchers, wishlist and order history are linked to that account, so using another address can create a separate record.
Check that you are using the email address linked to your account and request a fresh sign-in code. Clear an expired browser session if necessary, then contact us if the problem continues.
Advantage vouchers
No. Advantage points and vouchers have no cash value and cannot be exchanged for cash. Use the voucher on an eligible purchase before it expires.
Points are used through the Advantage vouchers shown in your account and checkout. Select an available voucher rather than entering the points balance as a payment amount.
This depends on the terms of the voucher and promotion. Add the voucher and code at checkout to see the permitted combination. Where offers cannot be combined, the checkout will apply the valid option.
The checkout will show which available vouchers can be used together. Any limit on the number or value of vouchers is applied automatically, so review the total before completing payment.
Use the voucher before the expiry date shown in your account or at checkout. An expired voucher may disappear from the available voucher list and cannot normally be applied to a new order.
Sign in with the account that owns the voucher, add eligible products to the basket and proceed to checkout. Select the available Advantage voucher and confirm that it has been applied before paying.
When you reach the qualifying reward level, the value is made available as an Advantage voucher in £5 increments. The voucher appears in your account and can be selected at checkout.
Check that you are signed into the correct account, the voucher is still valid and the basket meets its conditions. Refresh the checkout after signing in, then contact us before paying if it is still missing.
Wishlist
Yes. Open your wishlist and use Add to basket on the item you want. Check the variant, quantity, current price and availability before continuing to checkout.
Add each required item from the wishlist to the basket and then review quantities together. Availability is checked when products are added, so some items may need a different option or lead time.
Where the wishlist supports variants, choose the required option before saving it. Check the selected size, colour, finish or condition again before adding the item to your basket.
Yes, when you are signed into the same account. A wishlist stored only in a browser while signed out may not appear on another device.
You should sign in so the wishlist is saved to your account and available on other devices. A list created while signed out will not save.
No. A wishlist saves the product reference only. It does not reserve stock, hold a particular pre-owned item or guarantee that the product will still be available later.
No. The price and offer shown when you return to the wishlist are the current website price. Saving an item does not protect an earlier price, promotion or finance offer.
Open the product page or product card and select the wishlist button. Sign in when prompted. The item will then appear in the wishlist area of your account.
Open the wishlist and select the remove or wishlist button on the saved item. Removing it from the wishlist does not remove a separate copy that is already in your basket.
It can remain on the list for future reference, but it cannot be dispatched until stock is available. Contact us for a lead time, alternative model or notification options.
The wishlist is a saved list of products you may want to revisit or buy later. It is useful for comparing instruments, planning a future order or keeping a department shopping list.
Sign in and open the wishlist from your account area or the wishlist link in the site header. The list shows the products you have saved for later.
Advantage delivery & account help
No. Points and vouchers belong to the Advantage account that earned them and should not be sold, transferred or shared between unrelated online accounts.
Accounts and reward balances are not automatically combined. Contact us before placing another order if you have accidentally created more than one online account, and we will check what can be corrected.
Contact us with your account email address, order number and details of the missing or incorrect reward. Allow for pending orders, cancellations and returns before reporting a discrepancy.
Unsubscribing stops promotional emails but does not close your online account.
Chamberlain Music Advantage
Yes. When you opt in to Advantage, you will receive a £5 voucher straight away, so there is no need to wait until points have been earned on a purchase.
Create a Chamberlain Music account or sign in to your existing account, then follow the Advantage opt-in prompts. Make sure your account details and email address are correct before placing an order.
Sign in, add the products you want to the basket and proceed to checkout. Select the available £5 Advantage voucher before paying and check that the discount has been deducted from the total.
Yes. Create or sign in to your Chamberlain Music account and complete the Advantage opt-in requirements. There is no membership fee.
Chamberlain Music Advantage is the Chamberlain Music loyalty scheme. Those who opt in receive an immediate £5 welcome voucher, earn points on qualifying purchases, gain access to double and triple points products, and receive member benefits.
Sign in and open the Advantage area of your account. The available £5 voucher should also be offered at checkout when the account and basket meet its conditions.
Orders & delivery
Delivery & collection
Yes. Staged delivery can be agreed for projects, new departments and Music Hub programmes. The delivery schedule, storage period and any additional charges should be confirmed in the quotation.
Yes. Add instructions in the basket or order notes, including access restrictions, term-time dates, reception details or a safe contact number. Couriers cannot always follow requests for unattended delivery.
Add the requested date to your order instructions and contact us if it is essential. We can often help with named dates or specialist deliveries, but standard courier times cannot always be guaranteed.
We normally choose the most suitable service for the order. If you have an access restriction or a strong courier preference, add it to your order instructions or contact us before ordering. We will help where possible, but cannot guarantee every request.
Where tracking is available, the dispatch email will contain the carrier details and tracking link. Large or specialist deliveries may be arranged directly with you instead.
Yes. Add the school opening dates and any holiday closure to the order notes. For a time-sensitive delivery, contact us so we can confirm the plan before dispatch.
This depends on the courier, value and type of goods. Use the courier's approved options where available. We cannot guarantee an unattended delivery, particularly for valuable or signature-required items.
Direct delivery may be possible where the school or organisation authorises it and supplies complete contact details. Confirm the requirement when requesting a quote or placing the order.
Usually, yes. Enter the required delivery address at checkout. Higher-value, finance or security-checked orders may need additional verification before we can send goods to an alternative address.
Standard couriers normally deliver to the address or reception point. Room placement, assembly and removal of packaging must be arranged as a specialist service where available.
Yes. We can arrange deliveries to several sites for suitable education and Music Hub orders. Send a clear site list, contact details and the products required at each address.
Standard courier deliveries are normally Monday to Friday. Our private piano delivery team may deliver on Saturdays where applicable and by prior arrangement.
Yes, by quotation. Email sales@chamberlainmusic.com with the products, quantities and full destination address. We will confirm availability, shipping costs and any practical restrictions.
Yes. Delivery is calculated by product category and basket value, with minimum charges. Digital and acoustic piano delivery is quoted individually. Local import taxes or duties may be payable.
We do not operate a standard walk-in click and collect service because Chamberlain Music is warehouse based. If collection is essential, contact us before placing the order so we can confirm whether a pre-arranged collection is possible.
UK mainland large items are normally £17.50 plus VAT for the first item and £12.50 plus VAT for each additional item. Extra-large items are normally £35 plus VAT for the first item and £25 plus VAT for each additional item. Product-specific surcharges may also apply.
In-stock goods normally arrive within a couple of working days after dispatch. Supplier orders, personalised products, large installations and remote destinations may take longer. Contact us if you need an item by a particular date.
Charges vary by product size. Books are normally £7.50 plus VAT, most instruments and accessories £22.50 plus VAT per order, large items £50 plus VAT each and extra-large items £75 plus VAT each. Piano charges are quoted separately.
We will email you when the order leaves us. The message normally includes the courier, tracking details and any delivery instructions available for that service.
Usually, yes. Items marked available to order can normally be sourced from the manufacturer or supplier. Lead times vary, so contact us if you need a firm estimate before ordering.
Tell us about steps, lifts, narrow doors, loading restrictions, parking, security procedures and the room location. Photographs and measurements are especially useful for pianos, storage units and large percussion.
For most UK mainland instruments, accessories and books, delivery is £3.75 plus VAT and is free when the order is over £50 including VAT. Larger items, pianos and surcharge areas use different rates, which are shown at checkout or on the delivery information page.
We will contact you when the parcel is returned. A new delivery charge may apply if the address was incorrect or delivery was repeatedly missed.
Follow the instructions left by the courier or use the tracking link to rearrange delivery. Contact us if the carrier does not offer a suitable option or if the parcel is being returned to us.
Check reception, neighbours, safe places and any delivery photograph first. Then contact us promptly with the order number so we can raise an enquiry with the courier.
Standard couriers normally provide an estimated window on the day of delivery, but Chamberlain Music cannot guarantee an exact time. Specialist piano deliveries are arranged directly with the customer.
Orders paid before 3pm are normally dispatched the same working day, subject to stock availability, payment checks and courier collection. Orders placed later are usually dispatched on the next working day.
We deliver throughout the UK, including Northern Ireland, the Scottish Highlands and Islands, and the Channel Islands. We also deliver to the Republic of Ireland. For mainland Europe and other international destinations, email sales@chamberlainmusic.com for a quotation.
We use several couriers and shipping methods so that each order travels safely and efficiently. The service chosen depends on the size, weight, value and destination of the order, while acoustic and selected digital pianos use specialist delivery teams.
An order may be split when products come from different warehouses or suppliers, or when part of the order is delayed. We will normally tell you if separate deliveries are required.
Some couriers send a text, email or estimated delivery window, but a telephone call is not guaranteed. Provide a working mobile number and monitor the tracking link on the delivery day.
Orders, quotes & availability
Yes. Send the accepted quote with your purchase order reference, or contact the sales team. Prices and availability may need reconfirming if the quotation has expired.
Contact us promptly. If the order has not been packed, we may be able to add the item and combine delivery. Otherwise a separate order may be required.
Yes. Use the order notes for purchase requirements, school opening dates, access information or preferred contact details. Contact us separately if the instruction is essential to acceptance of the order.
Often, yes, if it has not been dispatched or committed to a supplier. Contact us with the order number and the exact change required.
Contact us immediately. We may be able to change the address before dispatch, but security checks, finance rules or an order already with the courier may prevent the change.
Yes. Contact the sales team with the product list, quantities, billing details and delivery postcode. We can prepare a formal quote for approval.
Often, yes. Send the brand, model, product code and required quantity. We work with a wide range of manufacturers and may be able to source specialist or less common products.
Yes. Email sales@chamberlainmusic.com with product codes, quantities, billing and delivery details, plus a purchase order or payment contact where relevant.
Yes. Call 01428 658806 or send a written order to Chamberlain Music, Corporate House, Kings Road Industrial Estate, Haslemere, Surrey GU27 2QH.
Yes. Send the previous document number and the quantities required. We will check current models, prices and availability before confirming the repeat order.
A basket may remain in the same browser, but it is not guaranteed indefinitely. Signing in can improve continuity. For a formal record or approval process, create or request a quotation instead.
Yes. Email the official purchase order or supply its reference during checkout. Make sure the billing and delivery details match the organisation placing the order.
Usually, yes, provided the prices and stock are still valid. Send all quote numbers and explain how you want the order, delivery and invoicing arranged.
Short reservations may be possible for selected products, but they are not automatic. Ask the sales team when requesting the quote and confirm the date by which approval is expected.
Yes. Send the quote number and the products, quantities, address or delivery details that need changing. We will issue an updated version where appropriate.
Yes. Tell us how the original product will be used and any essential specification, size, compatibility or budget requirements. We can recommend the closest current alternative.
Contact us as soon as possible. Stocked items can usually be cancelled before dispatch. Special-order, personalised or made-to-order items may already be committed and may not be cancellable.
Order online at any time, or place an order by telephone, email or post. Schools can include a purchase order reference and choose Pay on Account at checkout.
Enter the reference in the purchase order or PO field in the basket or checkout. Account orders may be held until a valid official reference is supplied.
You will receive an order acknowledgement after checkout. The order is confirmed once payment, stock and any required checks are complete. We will contact you if something prevents us from proceeding.
Open the tracking link in your dispatch email. Account order history shows progress, but the courier link normally provides the most detailed delivery updates.
The validity period is shown on the quotation. Prices, exchange rates and stock may need to be checked again after that date.
Check your junk folder and confirm that payment was completed. If no confirmation arrives, contact us before ordering again so we can check whether the first order exists.
Contact us immediately with the email address, payment details and any order numbers. We will check for duplicates and cancel one where it has not already been dispatched or committed.
Include the organisation name, billing and delivery addresses, contact person, product descriptions, quantities, agreed prices and an authorised purchase order number.
A special-order item is sourced specifically for your order and may have a longer lead time. Cancellation and return rights can be restricted once the supplier commitment has been made.
We may hold the order until complete, dispatch available items separately or contact you with alternatives. Tell us if you have a deadline or prefer one complete delivery.
Check the order status in your account and look for the dispatch email. If the expected date has passed or tracking has stopped updating, contact us with the order number.
Check your spam folder and confirm that the payment completed. Contact us with your name, postcode and approximate order time so we can check whether the order was created.
Pianos & specialist delivery
Pianos are prepared before sale, and tuning arrangements depend on the instrument and package. Many acoustic pianos benefit from a post-delivery tuning after settling. Confirm what is included with the piano team.
Often, yes, but stairs and difficult access require a specialist quotation. Do not assume standard ground-floor delivery covers steps, cranes or restricted access.
Yes. Let the team know who will attend and what they want to assess. Allow enough time to compare touch, tone and features without rushing.
Yes. Eligible pianos may be available through Novuna finance, Klarna or other advertised piano finance options, subject to status and the terms in force. Ask the piano team for a quotation.
Yes. Book an appointment at the Haslemere piano showroom so the team can prepare suitable acoustic, digital or hybrid models for you to compare.
A remote demonstration may be possible for selected instruments. Contact the piano team with the models and the particular sounds, functions or condition details you want to see.
Yes. Send measurements and a description of the route including doors, turns, steps, lifts and parking.
Yes. We can compare touch, tone, maintenance, volume control, recording features, space, delivery and budget based on how the piano will be used.
Removal may be arranged as part of a part exchange or separate quotation. Provide photographs, location and full access details for both instruments.
Acoustic pianos use specialist removers. Standard ground-floor delivery is free where access is straightforward. Stairs, difficult access, cranes, long carries and non-mainland destinations require a separate quotation.
Pre-owned pianos are assessed and prepared according to their condition. Work may include action servicing, cleaning, casework preparation, tuning and replacement of worn parts. The product listing states the warranty and included work.
Contact the piano team with the types of piano you want to compare and some suitable dates. The Haslemere piano showroom is open Monday to Friday from 9:00am to 5:30pm and Saturdays 10am - 5:30pm
The Haslemere showroom holds a large selection of new and pre-owned acoustic, digital and hybrid pianos. Tell the team your budget and preferences so suitable instruments can be prepared.
Clear the route and final position, protect vulnerable floors and make sure access and parking are available. Avoid placing an acoustic piano next to a radiator, exterior door or strong source of heat.
A piano normally needs time to settle into its new temperature and humidity. The piano team or tuner will advise the appropriate timing and confirm whether post-delivery tuning is included.
Provide the full postcode, floor, steps, turns, lift dimensions, parking restrictions and photographs or video of the route. Include details at both addresses for a part exchange.
GOLD delivery includes specialist delivery, assembly, positioning and removal of the packaging. It is available on eligible digital pianos and is normally charged at £195 plus VAT for UK mainland delivery.
Warranty length varies by new, pre-owned, acoustic and digital model. The product page or written quotation will confirm the cover. Keep the invoice and follow any registration or servicing requirements.
Gifts
Gifts
Yes. Enter the recipient's delivery address and provide a reliable contact number. Add an order note if pricing should not be included in the parcel.
You can request a preferred date, but standard courier timing is not guaranteed. Contact us before ordering if the date is essential.
The normal returns rules apply. We will need the original order details and may have to refund the original payment method. Contact us before returning the gift.
The normal returns rules apply and we will need the original order details. Any refund usually has to go back to the original payment method.
Yes. Tell us the instrument, experience level, interests and budget. Avoid highly personal items such as mouthpieces or specialist accessories unless you know the exact specification required.
Services
Hire, rental, part exchange & storage
Event piano hire can be discussed with Chamberlain Pianos. Provide the venue, date, piano type, access, performance times and tuning requirements for a quotation.
We may purchase or take selected pianos and instruments in part exchange, depending on condition and demand. Contact the relevant team with detailed photographs and ownership information.
Piano storage and bulk order storage can be arranged in suitable cases. Music Hub and project customers may also use staged release or drop-shipping. Storage terms, insurance and charges must be agreed in writing.
Part exchange is available particularly for pianos and may be considered for selected other instruments. Send the make, model, serial number, condition, photographs and location for an initial valuation.
Hire availability depends on the instrument, date, location and length of hire. Contact us with the full requirement so we can confirm whether Chamberlain Music or a specialist partner can help.
Rental schemes vary by instrument and availability. Contact us with the student's age, instrument, level and required term so we can advise on rental, purchase or AIPS options.
Report damage immediately and do not arrange an unauthorised repair. Responsibility, excesses and repair charges are governed by the hire agreement, so read it before accepting the instrument.
Schools & international
International schools, exports & distributors
Yes. We can source and combine suitable products into one managed order, reducing the number of suppliers an international school or consolidator needs to coordinate.
Yes, provided the delivery, export responsibility and documentation are agreed in advance. Supply the forwarder's full address, contact details and booking instructions.
Yes. We provide the normal shipping documentation required for the agreed export arrangement. Tell us about any destination-specific format before the order is processed.
Appropriate export packing can be arranged for suitable orders. Large, fragile and high-value products may require crates, pallets or specialist handling at additional cost.
Ask the team when requesting the quotation. Availability depends on the transaction and payment arrangement, and exchange-rate validity may be limited.
Yes. Services can include consultation, equipment specification, sourcing, consolidation, export delivery, installation and training, depending on the location and project.
Yes. Chamberlain Music works with British international schools in Europe, the Middle East, Africa and Asia, including major music department and creative facilities projects.
Yes. We partner with education distributors and consolidators. Contact the Director of Education with the territory, customer requirement, product list and timescale.
Email sales@chamberlainmusic.com with product codes, quantities, the complete destination address, delivery deadline and the organisation's tax or import information.
The responsibility depends on the agreed shipping terms. Unless confirmed otherwise, the recipient should expect to arrange local clearance and pay duties, taxes and carrier charges.
Products & support
Music technology, installation & training
Configuration may be included in a project, subject to licensing, device management and school network policies. We will agree responsibilities with the school's IT team.
Yes. We can help plan the room, computer or tablet platform, audio connections, software, furniture, storage and teaching workflow.
Yes. We can create a solution suited to the room, pupil age, number of presenters, recording workflow and school network.
Yes. The team can advise on recording spaces, interfaces, microphones, monitoring, cabling, acoustic treatment and control-room workflow for education settings.
Yes. We can advise on suitable audio equipment, room layout and acoustic treatment. Building acoustic work may require coordination with architects and specialist contractors.
Yes. We can help develop a clear specification and product schedule based on curriculum needs, room design, budget and technical requirements.
Yes. Training is tailored to the installed system and the staff using it. It can be delivered at handover or staggered as confidence and teaching needs develop.
Yes. Send an inventory, room plan and description of the problems or teaching goals. We can identify equipment that can be retained and recommend an upgrade path.
Yes. For new-build and refurbishment projects we can work with school staff, consultants, engineers and contractors from planning through installation.
Yes. Installation can be included for suitable projects and may cover equipment positioning, connections, configuration and testing as agreed in the quotation.
Project documentation can include cable schedules, labelling and connection information where agreed. Tell us what the school or contractor needs during the planning stage.
Yes. Support can be provided by phone, email or remote session, with site visits arranged where necessary and agreed.
Product information, condition & warranty
Batteries are included only where stated by the manufacturer or in the package contents. Check the required battery type before the product is needed.
Yes. Their condition is assessed and relevant faults, wear or missing accessories should be described. Ask for more photographs or a playing assessment if you need extra detail before purchasing.
New products often use representative manufacturer images. Unique pre-owned, ex-demo or imperfect listings may show the actual item, but contact us to make sure.
Where an item is unique, the product page may show the actual instrument. Contact us if you need confirmation or additional photographs before ordering.
Yes. Send the exact makes, models, connector types, software versions and relevant photographs. Compatibility cannot be confirmed reliably from a generic product type alone.
Yes. Provide the exact brand, model, approximate age and any relevant measurements or connector details. Do not rely on appearance alone for mouthpieces, stands, cases, power supplies or electronic accessories.
Payments & policies
Payments, VAT & finance
Eligible pupils can buy qualifying portable instruments without VAT through the Assisted Instrument Purchase Scheme. The school or Music Hub must place the order and hand the instrument to the pupil on its premises.
Yes. Call 01428 658806 during office hours and the sales team can take your order and discuss the available payment methods.
This may be possible for selected pianos, projects and made-to-order goods. The deposit, balance date and cancellation terms must be agreed in writing before the order is confirmed.
Schools and approved account customers commonly pay invoices by BACS. If you are paying in advance by bank transfer, contact us for the correct details and use your order or invoice number as the reference.
Cheque payment is not available through the online checkout. Contact the sales team before ordering to confirm whether a cheque can be accepted and when the goods can be released.
Chamberlain Music does not operate a general walk-in shop. Payment for a pre-arranged showroom or collection visit should be agreed with the team in advance.
Yes, if you are ordering for a UK school, college or university. Select Pay on Account at checkout and include your official purchase order reference. Invoices are normally due within 30 days.
UK schools, colleges and universities can use Pay on Account and receive an invoice after dispatch. Other organisations should contact us before ordering so we can confirm whether invoice payment is available.
The website checkout does not normally split one order across multiple cards. Contact the sales team before ordering to ask whether a suitable alternative can be arranged.
Yes. Contact the sales team with the product list, billing details and delivery address. We can provide a pro forma invoice where payment is required before dispatch.
Customer-facing website prices are normally shown including VAT, with ex-VAT information shown where relevant for education and business customers. The basket and invoice provide the final VAT breakdown.
Yes. American Express is accepted alongside Visa, Mastercard and Maestro.
Yes. Select PayPal Express when it is offered at checkout and follow PayPal's instructions to complete payment.
Full card details are processed securely by the payment provider and are not stored by Chamberlain Music in a form that staff can view. Any saved-payment feature is controlled by the relevant provider and its security rules.
When offered at checkout, Klarna can allow eligible UK customers aged 18 or over to pay in three interest-free instalments or up to 30 days later. Approval and late-payment terms are set by Klarna.
Checkout is encrypted and payments are handled by established payment providers. Chamberlain Music does not receive the full card details needed to reuse your card independently.
Eligible purchases may be financed through Novuna Personal Finance, subject to status and affordability. Please contact us for more information regarding Novuna. Klarna may also be available at checkout for Pay in 3 or Pay in 30 days. Available options depend on the order value and product.
Use the order, pro forma or invoice number shown on the document. A clear reference helps the accounts team match the payment without delay.
Card and online payment authorisation normally takes place during checkout. If the order contains unavailable or special-order goods, we will contact you if the payment or order needs further action.
Use the bank details printed on the official invoice or pro forma document. If you need to verify them, contact our accounts team using the details on the website before making payment.
We accept major payment cards including Visa, Mastercard, American Express and Maestro, plus PayPal Express. Eligible customers can also use Klarna, Novuna Personal Finance, Pay on Account or an agreed bank transfer.
Books and sheet music are zero-rated, while most other products delivered within the UK are charged at 20% VAT. Being a school, charity or non-UK account holder does not automatically remove UK VAT.
Printed books and qualifying printed music are generally zero-rated for UK VAT. Accessories, downloads and many other products remain subject to the applicable VAT rate.
A bank may temporarily show an authorisation even when an order was not completed. It normally disappears automatically, but your bank can confirm its release timescale.
Check the card details, billing address, available funds and any bank approval request. If it still fails, contact your card provider or choose another available payment method.
Orders delivered outside the UK may be zero-rated for UK VAT, but the recipient is responsible for any local import duties, taxes and clearance charges.
Privacy, cookies & security
Payment and finance providers may process information under their own privacy terms when you choose their service. Review those terms during checkout or application.
Yes. Use the cookie preference control on the site to manage non-essential cookies. You can also clear or block cookies in your browser, although essential shopping functions may then stop working.
Yes. Contact us with the information that is wrong and the correction required. We may ask for evidence where the change affects an order, invoice or legal record.
You can contact the Data Compliance Officer to object or ask for processing to be restricted. Whether the request can be completed depends on the purpose and any legal obligations.
Yes. Contact the Data Compliance Officer at DCO@frederickhyde.com. We may need to verify your identity before responding to the request.
Only where needed to operate the business, for example with Shopify, payment providers, couriers, IT services, finance providers or manufacturers handling an order or warranty. Information is not shared without a lawful reason.
Contact the Data Compliance Officer at DCO@frederickhyde.com. We will verify the request and remove or restrict information where the law allows, while retaining records that must be kept.
Use the unsubscribe link in any marketing email or contact us from the subscribed address. This does not stop essential messages about orders, accounts or service enquiries.
Use the cookie preference tool where available or change your browser settings. Blocking essential cookies can prevent the basket, checkout and other website functions from working.
Information is kept only for as long as needed for the purpose collected and for legal, tax, warranty, fraud-prevention or dispute requirements. Different records therefore have different retention periods.
Some service providers may process information in other countries. Where this happens, Frederick Hyde Limited and its providers must use an approved legal basis and appropriate safeguards as described in the privacy policy.
The site uses essential cookies for functions such as the basket, checkout and security. With your choice, it may also use analytics, personalisation and marketing cookies. The cookie settings provide the current details.
A cookie is a small file or browser record used to remember information about a visit, such as basket contents, sign-in state, preferences or anonymous usage information.
We keep information needed to manage accounts, orders, delivery, customer service, warranties, legal obligations and marketing choices. This can include identity, contact, order and communication details.
Do not open unexpected links or send payment details. Contact us using the telephone number or email address published on our website so we can verify the message.
Email DCO@frederickhyde.com or write to the Data Compliance Officer at Frederick Hyde Limited, Corporate House, Kings Road Industrial Estate, Haslemere, Surrey GU27 2QH.
We use it where needed to manage delivery, verify an order or respond to an enquiry. Couriers may also use the number for delivery updates.
Order and service emails are separate from marketing. Promotional emails are sent only where there is an appropriate permission or other lawful basis, and you can unsubscribe at any time.