Chamberlain Music Careers

About the Role

We’re seeking a highly organised, detail-focused, and proactive individual to join our friendly and supportive team in our office-based role at Haslemere. This is a varied and rewarding role that combines customer care, order processing, sales administration and business support.

You’ll be dealing with a wide range of customers — from teachers and musicians to parents and school bursars — while working closely with our Sales, Finance, Operations and Marketing teams to keep everything running smoothly.

This is an ideal role for someone with strong administrative skills, a customer-first mindset and a natural attention to detail.

Key Responsibilities

• Manage the Sales Administration inbox, prioritising tasks efficiently and ensuring timely follow-ups.
• Respond promptly and professionally to inbound calls, emails and web chat enquiries.
• Communicate directly with customers, offering friendly and knowledgeable advice on musical instruments and equipment.
• Process orders, generate clear and competitive quotes, and manage service orders from sale through to invoicing.
• Attend sales meetings and provide administrative support to the wider Sales team.
• Liaise with internal departments to help resolve customer queries and issues.
• Open and manage customer support tickets via webchat and other platforms.
• Maintain accurate customer, order and service records.
• Support interdepartmental projects and contribute to improvements in operational efficiency.

Desirable Experience

• Minimum 1 year’s experience in an administrative role.
• Previous experience in sales administration is advantageous.
• Experience in direct customer communication (in person, by phone, email or webchat).
• Strong working knowledge of Microsoft Office, including Outlook, Word and Excel.

Skills & Attributes

• Exceptional accuracy and attention to detail.
• Strong written and verbal communication skills.
• A customer-first attitude with a genuine enthusiasm for delivering excellent service.
• Confident liaising with both internal and external stakeholders.
• Proactive and solution-focused, with the ability to think creatively when challenges arise.
• Able to prioritise a varied workload and meet deadlines.

Benefits

• Additional wellbeing day and life emergency day
• Competitive salary and generous staff discount
• Employee Assistance Programme (EAP)
• Company pension scheme
• Free parking

Additional Information

We are part of the Frederick Hyde group, and our brands include Chamberlain Music, Musisca, MMX, Percussion Plus, Octopus Ukulele, Recorder Workshop and Tom & Will.

You will be part of a small, friendly and supportive team, with good on-the-job training provided.

In return, we offer a competitive salary, the opportunity to build confidence and develop strong product knowledge, and a hardworking but relaxed and supportive working environment.

Our Haslemere office is conveniently located close to the train station, with ample parking available, and we offer a generous staff discount across our product range.

How to Apply

To apply, please send a completed application form to melanie.harris@chamberlainmusic.com.

The role

We’re seeking a highly organised, detail-focused, and proactive individual to join the friendly and supportive team in our Haslemere office. This is a varied and rewarding in-person role that combines photography, product listing creation, and written content.

You’ll be dealing with our e-commerce web platforms, with an opportunity develop specialisms according to the needs of the business.

This is an ideal role for someone with strong IT skills, excellent written English and comprehension skills and a natural attention to detail.

Key Responsibilities

• Work with the e-commerce team to create and manage product listings that are accurate, compelling, and consistently presented across all e-commerce platforms
• Take high-quality product and lifestyle photographs, to process and retouch to a professional standard
• Research and write product descriptions and other written content as required
• Attend departmental meetings and provide administrative support to the wider team

Role requirements

• Strong IT skills, comfortable and proficient with computers and online platforms
• Exceptional accuracy and attention to detail in all aspects of work
• Strong written communication skills, fast and accurate typist
• Able to prioritise a varied workload to meet deadlines
• Prior experience with photography, Adobe Photoshop, or Shopify is a preferred but not essential
• This is an on-site, office-based role at our Haslemere HQ in Surrey, UK.

Benefits

• 20 days paid holiday per year plus bank holidays, a wellbeing day and life emergency day. (Holiday increases by 1 day per annum, capped at 25 days).
• Competitive salary and generous staff discount
• Employee Assistance Programme (EAP)
• Company pension scheme
• Free parking
• Relaxed dress code and friendly and sociable team atmosphere
• BBQ and social events

Additional information

We are part of the Frederick Hyde group, and our brands include Chamberlain Music, Musisca, MMX, Percussion Plus, Octopus Ukulele, Recorder Workshop and Tom & Will.

You will be part of a friendly and supportive team of approximately 35 members of staff with excellent, on-the-job training provided.

In return we offer a competitive salary, a generous staff discount on our wide range of products, and the opportunity to join a hardworking team in a fun and relaxed atmosphere.

We are conveniently located a short distance from Haslemere train station with ample parking on site for applicants intending to commute via car.

Location: Haslemere – Office based
Department: Marketing
Reports to: Digital Marketing Manager

As a growing company, we’re always keen to hear from people who feel they could add value to our marketing and ecommerce team. These roles are speculative, so if your experience doesn’t match every requirement exactly, we would still love to hear from you.

All roles include a combination of specialist responsibility and hands-on support for day-to-day marketing activity, including website content updates and product management.

About the Role

We’re looking for an Ecommerce Copywriter & Content Specialist to take a lead role in creating written content across our ecommerce websites and marketing channels. This role is ideal for a confident copywriter who can produce both short-form and long-form content and understands how copy supports product launches, search visibility and conversion.

You’ll take responsibility for product-led copy across our sites, including new product releases and product page content, and lead the creation of blog content for our Teacher Hub and other content areas. Alongside this, you’ll support wider marketing activity where required.

Key Responsibilities

• Write and optimise short-form and long-form marketing copy
• Take the lead on product page copy across our ecommerce websites
• Use crawling tools (e.g. Screaming Frog) to support SEO audits and site optimisation
• Report on findings and recommend improvements to site structure and content
• Create copy for new product release sheets and launch materials
• Write and maintain category pages and key website content
• Lead the creation of blog posts for the Teacher Hub and other sites
• Ensure all written content aligns with brand tone of voice
• Create SEO-optimised content to support organic search performance
• Conduct keyword research and apply on-page SEO best practice
• Support backlink and content-led SEO initiatives
• Refresh and improve existing content to increase visibility and engagement
• Assist with general marketing department activities when required

Desirable Experience

• Proven experience in ecommerce, marketing or content copywriting
• Strong understanding of SEO principles and on-page optimisation
• Experience writing copy that supports conversion and merchandising
• Familiarity with CMS or ecommerce platforms (Shopify experience a plus)
• Ability to adapt tone and style across different brands or audiences

Skills & Attributes

• Excellent written communication and attention to detail
• Commercially aware with a customer-first mindset
• Able to manage multiple briefs and deadlines
• Confident taking ownership of copy and making recommendations
• Collaborative and receptive to feedback

Benefits

• Additional wellbeing day and life emergency day
• Competitive salary and generous staff discount
• Employee Assistance Programme (EAP)
• Company pension scheme
• Free parking
• Relaxed dress code and friendly and sociable team atmosphere
• BBQ and social events

Additional information

We are part of the Frederick Hyde group, and our brands include Chamberlain Music, Musisca, MMX, Percussion Plus, Octopus Ukulele, Recorder Workshop and Tom & Will.

You will be part of a friendly and supportive team of approximately 35 members of staff with excellent, on-the-job training provided.

In return we offer a competitive salary, a generous staff discount on our wide range of products, and the opportunity to join a hardworking team in a fun and relaxed atmosphere.

We are conveniently located a short distance from Haslemere train station with ample parking on site for applicants intending to commute via car.

It is essential to complete an application form linked below.

Location: Haslemere – Office Based
Department: Marketing
Reports to: Digital Marketing Manager

As a growing company, we’re always keen to hear from people who feel they could add value to our marketing and ecommerce team. These roles are speculative, so if your experience doesn’t match every requirement exactly, we would still love to hear from you.

All roles include a combination of specialist responsibility and hands-on support for day-to-day marketing activity, including website content updates and product management.

About the Role

We’re looking for a Paid Media & Google Merchant Centre Specialist to support the setup, optimisation and ongoing management of our paid advertising activity across Google platforms. This role is ideal for someone with hands-on experience in Google Ads who understands how to structure, optimise and maintain campaigns to deliver consistent performance.

You’ll work closely with senior members of the marketing team to execute paid media activity across multiple brands, ensuring campaigns are well-structured, accurately tracked and continually improved. Alongside this, you’ll manage the integration between Shopify and Google Merchant Centre, ensuring product feeds are accurate, compliant and commercially effective.

Key Responsibilities

• Set up and manage all types of Google Ads campaigns
• Build and maintain always-on, product-specific and seasonal campaigns
• Optimise bids, budgets, keywords and audiences to improve performance
• Monitor performance regularly and implement ongoing improvements
• Ensure conversion tracking and measurement are set up correctly
• Report on campaign performance and provide clear insight and recommendations
• Maintain and optimise product feeds to Merchant Centre, ensuring correct data structure and attributes
• Support website content updates, product uploads and copy edits when required
• Assist with general marketing department activities as needed

Desirable Experience

• Strong hands-on experience managing Google Ads accounts
• In-depth understanding of campaign structures and optimisation techniques
• Proven ability to analyse performance and report on results
• Experience working with Google Merchant Centre and product feeds
• Understanding of product data structure for ecommerce feeds
• Experience integrating Google platforms with Shopify

Skills & Attributes

• Analytical and performance-focused mindset
• Methodical, organised and detail-oriented
• Comfortable working with large product catalogues and data sets
• Confident executing agreed strategies and making recommendations
• Collaborative and supportive within a wider marketing team

Benefits

• Additional wellbeing day and life emergency day
• Competitive salary and generous staff discount
• Employee Assistance Programme (EAP)
• Company pension scheme
• Free parking
• Relaxed dress code and friendly and sociable team atmosphere
• BBQ and social events

Additional information

We are part of the Frederick Hyde group, and our brands include Chamberlain Music, Musisca, MMX, Percussion Plus, Octopus Ukulele, Recorder Workshop and Tom & Will.

You will be part of a friendly and supportive team of approximately 35 members of staff with excellent, on-the-job training provided.

In return we offer a competitive salary, a generous staff discount on our wide range of products, and the opportunity to join a hardworking team in a fun and relaxed atmosphere.

We are conveniently located a short distance from Haslemere train station with ample parking on site for applicants intending to commute via car.

It is essential to complete an application form linked below.

Location: Haslemere – Office Based
Department: Marketing / Ecommerce
Reports to: Digital Marketing Manager

As a growing company, we’re always keen to hear from people who feel they could add value to our marketing and ecommerce team. These roles are speculative, so if your experience doesn’t match every requirement exactly, we would still love to hear from you.

All roles include a combination of specialist responsibility and hands-on support for day-to-day marketing activity, including website content updates and product.

About the Role

We’re looking for an Ecommerce Analytics & Insights Specialist to support performance tracking, reporting and insight across our ecommerce websites and marketing activity. This role is ideal for someone with strong Google Analytics experience who understands how to interpret data and use it to recommend practical improvements.

You’ll work closely with senior members of the marketing team to monitor site and sales performance, identify opportunities for improvement, and ensure our ecommerce platforms are performing as well as possible. Alongside analytics work, you’ll support general marketing activity where required.

Key Responsibilities

• Monitor website, ecommerce and sales performance across our sites
• Use Google Analytics to track user behaviour and key conversion metrics
• Support the integration of Google Analytics with Shopify and Shopify Analytics
• Maintain regular performance and sales reports
• Identify trends, issues and opportunities from data
• Provide clear insight and recommendations based on findings
• Support CRO and site optimisation initiatives using data-led insight
• Use crawling and site audit tools (such as Screaming Frog) to identify technical and on-site optimisation opportunities
• Report on site structure, metadata, internal linking and indexation issues where relevant
• Work with marketing and ecommerce teams to improve performance
• Help define, track and review key performance metrics
• Ensure reporting accuracy and consistency across platforms
• Support website content updates and product uploads when required
• Assist with general marketing department tasks as needed

Desirable Experience

• Experience integrating or working with Google Analytics and Shopify analytics
• Strong knowledge of GA4 and ecommerce tracking concepts
• Confidence working with large data sets and multiple data sources
• Experience producing reports and presenting insights
• Clear understanding of ecommerce and sales performance metrics

Skills & Attributes

• Analytical, logical and detail-oriented
• Able to communicate insights clearly to non-technical stakeholders
• Commercially minded and improvement-focused
• Comfortable working independently and prioritising tasks
• Curious, methodical and evidence-led

Benefits

• Additional wellbeing day and life emergency day
• Competitive salary and generous staff discount
• Employee Assistance Programme (EAP)
• Company pension scheme
• Free parking
• Relaxed dress code and friendly and sociable team atmosphere
• BBQ and social events

Additional information

We are part of the Frederick Hyde group, and our brands include Chamberlain Music, Musisca, MMX, Percussion Plus, Octopus Ukulele, Recorder Workshop and Tom & Will.

You will be part of a friendly and supportive team of approximately 35 members of staff with excellent, on-the-job training provided.

In return we offer a competitive salary, a generous staff discount on our wide range of products, and the opportunity to join a hardworking team in a fun and relaxed atmosphere.

We are conveniently located a short distance from Haslemere train station with ample parking on site for applicants intending to commute via car.

It is essential to complete an application form linked below.

Location: Haslemere – Office based
Department: Marketing / Ecommerce
Reports to: Digital Marketing Manager

As a growing company, we’re always keen to hear from people who feel they could add value to our marketing and ecommerce team. These roles are speculative, so if your experience doesn’t match every requirement exactly, we would still love to hear from you.

All roles include a combination of specialist responsibility and hands-on support for day-to-day marketing activity, including website content updates and product management.

About the Role

We’re looking for an Ecommerce Platform & Shopify Specialist to support the effective use and ongoing development of our Shopify stores. This role is ideal for someone with strong Shopify experience who enjoys improving site structure, customer journeys and automation as part of a wider marketing strategy.

You’ll work closely with senior members of the marketing team to execute improvements across our ecommerce platforms, ensuring Shopify is used effectively to support marketing performance, customer engagement and commercial goals. Alongside this, you’ll contribute to general marketing activity where required.

Key Responsibilities

• Support the development and ongoing optimisation of our Shopify stores
• Build and maintain Shopify Liquid templates to improve usability and flexibility
• Implement agreed platform improvements and new Shopify features
• Support customer journey improvements across the site and post-purchase
• Assist with Shopify email marketing, automation and customer segmentation
• Support website and marketing-related automations
• Assist with Google integrations including GA4, feeds and tracking
• Use analytics and performance data to support optimisation work
• Write, edit and maintain website content and product listings
• Support general marketing department tasks as required

Desirable Experience

• Hands-on experience working with Shopify in a commercial environment
• Working knowledge of Shopify Liquid and theme structure
• Understanding of ecommerce UX and conversion principles
• Experience with Shopify email, automations or customer tools
• Familiarity with Google integrations and ecommerce tracking
• Comfortable working with content, data and performance metrics

Skills & Attributes

• Technically confident with a practical, commercial mindset
• Well organised with strong attention to detail
• Comfortable taking direction and executing agreed priorities
• Curious and proactive about improving ecommerce platforms
• Collaborative and supportive within a team environment

Benefits

• Additional wellbeing day and life emergency day
• Competitive salary and generous staff discount
• Employee Assistance Programme (EAP)
• Company pension scheme
• Free parking
• Relaxed dress code and friendly and sociable team atmosphere
• BBQ and social events

Additional information

We are part of the Frederick Hyde group, and our brands include Chamberlain Music, Musisca, MMX, Percussion Plus, Octopus Ukulele, Recorder Workshop and Tom & Will.

You will be part of a friendly and supportive team of approximately 35 members of staff with excellent, on-the-job training provided.

In return we offer a competitive salary, a generous staff discount on our wide range of products, and the opportunity to join a hardworking team in a fun and relaxed atmosphere.

We are conveniently located a short distance from Haslemere train station with ample parking on site for applicants intending to commute via car.

It is essential to complete an application form linked below.