The role

We're seeking a highly organised, detail-focused, and proactive individual to join our friendly and supportive team in our office-based role at Haslemere. This is a varied and rewarding role that combines customer care, order processing, and business administration. You'll be dealing with a wide range of customers from retail to education as well as navigating our e-commerce web platforms.

This is an ideal role for someone with strong administrative skills, a customer-first mindset, and a natural attention to detail.

Key responsibilities

• To effectively manage an email inbox, prioritise tasks efficiently, and ensure timely follow-ups.
• Respond promptly and professionally to a variety of customer queries ranging from inbound calls to emails and live web chats.
• Process orders, generate clear and competitive quotes, and manage service orders from sale to invoicing.
• Attend departmental meetings and provide administrative support to the wider team.
• Liaise with internal departments to help resolve customer queries and issues.
• Open and manage customer support tickets via webchat and other platforms.
• Maintain accurate customer, order, and service records.

Role requirements

• Experience in an administrative role is advantageous.
• Proficiency in Microsoft Office applications, including Outlook, Word and Excel preferred.
• Exceptional accuracy and attention to detail in all aspects of work.
• Strong written and verbal communication skills.
• A customer-first attitude and genuine enthusiasm for delivering excellent service.
• Previous experience in direct customer communication (in person, over the phone, or via email/webchat) is desirable.
• Proactive, solution-focused, and comfortable thinking outside the box to overcome challenges.
• Able to prioritise a varied workload to meet deadlines.
• The role is on-site and based at our Haslemere office in Surrey, UK.
• Working hours: 9:00 – 17:30, Monday - Friday

Benefits

• 20 days paid holiday per year plus bank holidays, a wellbeing day and life emergency day (holiday increases by 1 day per annum, capped at 25 days).
• Competitive salary and generous staff discount
• Employee Assistance Programme (EAP)
• Company pension scheme
• Free parking

Additional information

We are part of the Frederick Hyde group, and our brands include Chamberlain Music, Musisca, MMX, Percussion Plus, Octopus Ukulele, Recorder Workshop and Tom & Will.

You will be part of a friendly and supportive team of approximately 40 members of staff with excellent on-the-job training provided. In return we offer a competitive salary, a generous staff discount on our wide range of products, and the opportunity to join a hardworking team in a fun and relaxed atmosphere.

We are conveniently located a short distance from Haslemere train station with ample parking on site for applicants intending to commute via car.

How to apply

To apply, please send a completed application form to melanie.harris@chamberlainmusic.com by 17:30 on Friday 4th July.