Terms and Conditions
The terms and conditions below apply in the case of sales of goods made from this website. Our terms and conditions for purchases made from one of our catalogues, over the phone, by mail or any other means will likely differ and should be referred to separately.
You should understand that by ordering any of our products using this site, you agree to be bound by these terms and conditions.
Consumer Contract Regulations 2013 and Distance selling regulations.
Our terms and conditions were amended in June 2014 in order to effect some changes in the Consumer Contract Regulations 2013 which have replaced the Distance Selling Regulations 2000.
Chamberlain Music subscribes to the Consumer Protection from Unfair Trading Regulations 2008 which can be viewed at http://www.legislation.gov.uk/uksi/2008/1277/contents/made
Nothing in these Terms and Conditions shall affect your statutory rights under the law of England. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
How the contract is formed between you and Chamberlain Music
After placing an order, you will immediately receive an email from us acknowledging that we have received your order - this is not an acceptance, simply an acknowledgement of your order.
All orders are subject to acceptance by us, we will confirm acceptance to you by sending a second email at which time the contract between us will be formed and we will confirm delivery and payment details.
You can pay for your purchases with MasterCard and Visa credit and debit cards, PayPal and Pay with Amazon. You can also apply for a credit account - see following section.
Credit accounts for schools and recognised institutions
Schools, colleges, universities, music hubs and some commercial institutions can apply online for a credit account - simply complete your order and select "credit account" when choosing payment method. You will be asked to provide some information which will be verified once we receive your order. Most UK schools have 30 day credit accounts with Chamberlain Music and most schools settle their accounts by BACS.
We take your security seriously - when you give us your personal information and payment details they will be securely encrypted before they are transmitted over the Internet or stored on our computers. This makes your card details completely undecipherable by anyone except us. And as soon as the order has been processed, your card details are automatically deleted from our computer.
Some more information regarding payment for orders.
Unlike some websites, when you submit your order to Chamberlain Music we do not immediately charge your card while you are still online. Your order is first checked over carefully (by a human being, not a computer) and only when we are satisfied that we can fulfil your order promptly and accurately with no unexpected increase in the prices will we charge anything at all to your card.
In the case of orders that are submitted using PayPal or Pay with Amazon, payment will be processed at the time of placing your order.
Title to Goods
Chamberlain Music retains full title to all goods supplied until paid for in full including delivery charges however products will be at your risk from the time of delivery. In the event of the customer's insolvency Chamberlain Music reserves the right to reclaim goods for which full payment has not been made.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly be by electronic means. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
Drawings, photographs and descriptions
We aim to provide as accurate information as possible. All drawings, photographs, video clips, descriptions and advertising are issued or published solely to provide you with an approximate idea of the products they describe. They do not form part of the contract between you and us.
VAT and other taxes
Books and sheet music are zero-rated for VAT in the UK; most other items are rated at 20%. Where VAT is applicable, it will be charged at UK rates even if you have registered as a non-UK customer. We are required by law to collect VAT at UK rates on orders despatched to countries within the European Union.
If you order products from our site for delivery outside of the EU, they may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of such charges. You should also be sure to comply with all applicable laws and regulations of the country for which the products are destined - we will not be liable for any breach by you of any such laws.
Delivery and Carriage
We will deliver your goods within a couple of days if in stock, or normally within one week if not. If you need delivery by a certain time please state this on your order and we will very likely be able to oblige.
If for some reason we have not delivered your order within the time specified please contact us and we will immediately do our best to solve the problem.
For details of our carriage arrangements and charges please click here.
The prices published on Chamberlain Music's website apply only to orders placed over the Internet. Do not necessarily expect to see the same prices if you visit our retail shop in Haslemere Surrey where our prices might be a little different.
With such a large catalogue of items in our database it is inevitable that from time to time there will be errors in pricing caused either by our mistake or by errors in the data sent to us by manufacturers and publishers. If this means that your order would cost more than anticipated we will check with you by email before processing your order. If the price increase is small, we may at our discretion decide to absorb the increase ourselves.
Returns and Cancellation
If the goods you receive are faulty please return them to us in their original condition within 30 days and we will either repair or replace them, or refund the cost of the goods. If the goods you receive are not what you ordered, please return them to us in their original condition within 14 days and we will either replace them with the goods you ordered, or refund the cost of the goods and carriage. In addition to the above, you may in most cases return any goods within 14 days of receipt without giving any reason. However there are a few unavoidable exceptions to this, as follows:
Please call us before returning any goods.
If you choose to return any goods you must ensure that the goods are properly packaged and sent at your cost by a secure carrier: it is your responsibility to take reasonable care to ensure that they reach us undamaged. If you do not pay for the cost of return then we may deduct the cost of retrieving the goods from any refund due to you in respect of the order. We recommend that you use a recorded delivery service for all returns.
If a refund is due to you it will be made expeditiously and within 30 days.
Warranty and Guarantees
The minimum warranty / manufacturers guarantee for products sold on this site us for a period of one year. Many products have a longer warranty period and this will be stated on the page where such products are advertised.
Non-delivery of goods
If your goods are not delivered to you within 14 days of the despatch date you must notify us immediately, otherwise we cannot accept responsibility for the lost goods. You will be notified of the despatch date by email shortly after we have received your order.
Damage in transit
Any claim arising from damage in transit must be made to Chamberlain Music within 3 days of receipt of the goods. Please check the cases and contents immediately upon receipt, and before signing for them. Goods seen to be damaged should be signed "Damaged in transit" and packaging materials should be preserved for inspection. Damaged goods must be reported within 3 days of delivery otherwise Chamberlain Music cannot accept responsibility. If unsure sign for goods as unexamined.
We are committed to protecting your privacy. When you register with Chamberlain Music you are not given an option to opt out of unsolicited e-mails. That is because the only reason we will e-mail you is in connection with an order.
All the information you give us is collected lawfully and in accordance with the Data Protection Act 1998 and is collected only for the purpose of processing your order and collecting information for our own marketing purposes. All the information you give us when you register, or when you place an order, is treated as confidential and we will not share any of this information with any third party.
Protecting your security
We may undertake a search with Experian or another credit reference agency for the purposes of verifying your identity if and only if you place an order. To do so Experian may check the details you supply against any particulars on any database (public or otherwise) to which they have access. They may also use the details in the future to assist other companies for verification purposes. A record of the search will be retained.
If you have any complaint about our service, please e-mail or telephone us - we want to know if and when we go wrong. We will treat your complaint fairly and confidentially, and we will endeavour to respond to all complaints by return.
All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Chamberlain Music, or their content and technology providers. All rights reserved. Permission is granted to copy and print portions of this Web site for the sole purpose of placing an order with Chamberlain Music. Any other use of materials on this Web site without the prior written permission of Chamberlain Music is strictly prohibited.
Your use of the Chamberlain Music website and any purchase of any products using the Chamberlain Music website will be governed by English Law and will be deemed to have occurred in the United Kingdom.
TO THE FULLEST EXTENT PERMITTED AT LAW, CHAMBERLAIN MUSIC IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, CHAMBERLAIN MUSIC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Chamberlain Music nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Chamberlain Music does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Chamberlain Music, its affiliates, directors, employees or other representatives.
Chamberlain Music is a trading name of Frederick Hyde Limited.
All returns and correspondence should be sent to our offices in Haslemere as follows:
Tel: (01428) 658806
VAT registration number: GB737057230