Terms and Conditions

Statutory Rights

Nothing in these Terms and Conditions shall affect your statutory rights under the law of England.

Payment

You can pay for your purchases either by credit or debit card, or by placing the goods on your Chamberlain Music credit account, if you have one.

Credit accounts are normally only given to regular customers who represent companies and institutions such as schools and colleges.  For details, please e-mail or telephone us.

If you choose to pay by credit card then the details of your card number will be securely encrypted before they are transmitted over the Internet or stored on our computers. This makes your card details completely undecipherable by anyone except us. And as soon as the order has been processed, your card details are automatically deleted from our computer.

Unlike some websites, when you submit your order to Chamberlain Music we do not immediately charge your card while you are still online.  Your order is first checked over carefully (by a human being, not a computer) and only when we are satisfied that we can fulfil your order promptly and accurately with no unexpected increase in the prices will we charge anything at all to your card.

Title to Goods

Chamberlain Music retains full title to all goods supplied until paid for in full.  In the event of the customer's insolvency Chamberlain Music reserves the right to reclaim goods for which full payment has not been made.

VAT and other taxes

All prices are shown including VAT where applicable. Books and sheet music are zero-rated for VAT in the UK; most other items are rated at 17½%.

Where VAT is applicable, it is shown in our website catalogues at UK rates even if you have registered as a non-UK customer.   We are required by law to collect VAT at UK rates on orders despatched to countries within the European Union.

Delivery and Carriage

We will deliver your goods within a couple of days if in stock, or normally within one week if not.  If you need delivery by a certain time please state this on your order and we will let you know if we are unable to accept your order on this basis.  If we have not delivered your order within one week please contact us: we will then either arrange another time for delivery or, if we have already debited your credit card, we will offer you a refund.

For details of our carriage arrangements and charges please click here.

Prices

The prices published on Chamberlain Music's website apply only to orders placed over the Internet.  Do not expect to see the same prices if you visit our retail shop!

With such a large catalogue of items in our database (there are over 250,000 lines) it is inevitable that from time to time there will be errors in pricing caused either by our mistake or by errors in the data sent to us by manufacturers and publishers.  If this means that your order would cost more than anticipated we will check with you by email before processing your order.  If the price increase is small, we may at our discretion decide to absorb the increase ourselves.

Returns and Cancellation

If the goods you receive are faulty please return them to us in their original condition within 10 days and we will either repair or replace them, or refund the cost of the goods.

If the goods you receive are not what you ordered, please return them to us in their original condition within 10 days and we will either replace them with the goods you ordered, or refund the cost of the goods and carriage.

In addition to the above, you may in most cases return any goods within seven working days of receipt without giving any reason. However there are a few unavoidable exceptions to this, as follows:

• Sealed audio or video recordings and computer software cannot be returned unless returned still sealed.
• For reasons of hygiene we cannot accept returns of reeds, mouthpieces, microphones, wind and brass instruments and other similar items, unless returned unopened in their original packaging.
• Strings must still be as new, in their original envelopes, and must not have been wound onto an instrument.
• Digital pianos and electronic keyboards, amplifiers and all electronic products can normally only be returned if they have not been removed from their original packaging and/or assembled, since assembly and disassembly makes these items very obviously "used".

Please call us before returning any goods.

If you choose to return any goods you must ensure that the goods are properly packaged and sent at your cost by a secure carrier: it is your responsibility to take reasonable care to ensure that they reach us undamaged. If you do not pay for the cost of return then we may deduct the cost of retrieving the goods from any refund due to you in respect of the order. We recommend that you use a recorded delivery service for all returns.

If a refund is due to you it will be made expeditiously and within 30 days.

Non-delivery of goods

If your goods are not delivered to you within 14 days of the despatch date you must notify us immediately, otherwise we cannot accept responsibility for the lost goods.  You will be notified of the despatch date by e-mail shortly after we have received your order.

Damage in transit

Any claim arising from damage in transit must be made to Chamberlain Music within 10 days of receipt of the goods.  Please check the cases and contents immediately upon receipt, and before signing for them.  Goods seen to be damaged should be signed "Damaged in transit" and packaging materials should be preserved for inspection.

Damaged goods must be reported within 10 days of delivery otherwise Chamberlain Music cannot accept responsibility.

Privacy

We are committed to protecting your privacy. When you register with Chamberlain Music you are not given an option to opt out of unsolicited e-mails. That is because the only reason we will e-mail you is in connection with an order. We will not send you any e-mail for any other reason. If this policy changes in the future, then we will first e-mail you to ask whether you want to receive unsolicited e-mails, and we will observe your wishes.

All the information you give us is collected lawfully and in accordance with the Data Protection Act 1998 and is collected only for the purpose of processing your order and collecting information for our own marketing purposes. All the information you give us when you register, or when you place an order, is treated as confidential and we will not share any of this information with any third party.

If you have any queries about our privacy policy please e-mail us.

Complaints

If you have any complaint about our service, please e-mail or telephone us and ask to speak to the Managing Director. We will treat your complaint fairly and confidentially, and we will endeavour to respond to all complaints within five working days.

Copyright

All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Chamberlain Music, or their content and technology providers.  All rights reserved.

Permission is granted to copy and print portions of this Web site for the sole purpose of placing an order with Chamberlain Music. Any other use of materials on this Web site without the prior written permission of Chamberlain Music is strictly prohibited.

Governing Law

Your use of the Chamberlain Music website and any purchase of any products using the Chamberlain Music website will be governed by English Law and will be deemed to have occurred in the United Kingdom.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, CHAMBERLAIN MUSIC IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, CHAMBERLAIN MUSIC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.

Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Chamberlain Music nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Chamberlain Music does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Chamberlain Music, its affiliates, directors, employees or other representatives.

Company Details

Chamberlain Music is a trading name of Frederick Hyde Limited.

All returns and correspondence should be sent to our offices in Haslemere as follows:

Chamberlain Music
Weyhill
Haslemere
Surrey GU27 1HN
United Kingdom

Tel: (01428) 658806
Fax: (01428) 658807

VAT registration number: GB737057230
Company registered in England and Wales, number 3112115

PLEASE NOTE our online prices are often more competitive than our showroom prices.
In order to benefit from these discounts, orders must be placed online.

CARRIAGE CHARGES - Click here for details of our carriage charges. Or just
add the item(s) to your basket, and the charge will be calculated automatically!

Website by McLintock.